Tech Support Request

Tech Support Request

Please complete the form and our tech team will contact you shortly.
Name*

First NameLast Name
Dottie User ID
Dottie Username
Email*
example@example.com
What type of Device are you using?*
Please Specify Device (Ex. IPhone 15)*
What browser are you using?*
Please Specify Bowser if “Other.”
Area where you have an issue?*
Please Specify Issue if “Other.”
Please describe in detail the issues that you are experiencing?*
If you’re experiencing scanner errors, please enter the Make/Model of your scanner.
The below steps connect you with a tool that lets our tech support staff gather basic information about the device you are using. Going through these steps saves both you, and our team, a lot of time in debugging issues.

This should be done on the device you are experiencing the issue with.

Step 1: Follow link to https://www.whatismybrowser.com/

Step 2: Once on the Webpage only click on the box with the red arrow being point at called “Copy URL to clipboard”. It may take a little bit to load, please wait and Do NOT click on any other links on the webpage.

Step 3: Once you clicked “Copy URL to clipboard” please paste the the text to the box below.
Please Paste ‘Step 3’ from above here.*
Please verify that you are human*
Should be Empty: